First Tracks Lodge FAQ's
Q: Where do I check in?
A: Guests staying at First Tracks Lodge will check in at our sister property Legends just one block away. The address is 2036 London Lane. Check in time is 4 PM. Check out time is 11 AM.
Q: Is First Tracks Lodge pet friendly?
A: No, unfortunately it does not allow pets.
Q: What is the underground parking height restriction?
A: 7 Feet 8 Inches / 2.3 meters
Q: Is there somewhere to park my oversized vehicle?
A: Yes, however it is not secure and we recommend that oversize vehicles are left at home.
Q: Is there bike storage?
A: Yes, there are bike racks located on P3 in the secure underground parking lot.
Q: Is there ski storage?
A: Yes, there are guest lockers located on the lobby level. Guests are provided with the combination code to the corresponding locker by the Front Desk
Q: What are the hours of the pool and fitness room ?
A: The pool and hot tubs are open from 10AM to 10PM, the fitness room and steam room are open from 5AM to 10PM.
Q: Are there BBQ's at First Tracks Lodge? Can I reserve these in advance?
A: Yes, there is a common BBQ and BBQ utensils for guest use located on the pool deck. The BBQ's are available on a first come first serve basis.
Q: Does First Tracks Lodge have wireless internet? If so, what is the cost?
A: Yes, it does have wireless internet at no additional fee. All of the connection details are listed in the information binder of your mountain home.
Q: Do you have daily housekeeping?
A: Yes, it is included in your nightly rate.
Q: Is there a minimum age requirement at First Tracks Lodge?
A: Yes, the lead guest must be at least 25 years of age. Upon check in the lead guest will be asked to provide identification to ensure that they meet the age requirement. Any reservation made under false pretenses will be subject to forfeiture of advance payment, and the party will not be permitted to check in and/or the party will be required to vacate the property.
Q: What is First Tracks Lodge cancellation policy?
A: A non-refundable deposit of one night's room and GST is due at the time of booking. Cancellation outside 45 days (Winter*) 14 days (Summer**) prior to arrival will forfeit the deposit amount. Full payment is due 45 days (Winter*) 14 days (Summer**) prior to the arrival date. Once full payment has been taken, no refund will be given if all or any part of reservation is cancelled.
*Winter: November 27th, 2015 to April 16th, 2016
*Summer: April 19th, 2015 - November 26th, 2015