First Tracks Lodge FAQ's
Q: Will the Creekside Lodging Ovations Properties be open for business this summer?
A: Yes. All three Creekside Lodging Ovations Properties are open for business. Please be advised the Whistler Mountain Bike Park Creek Zone, Creekside Village Skiers Plaza, including Dusty's Bar & BBQ, will remain closed during the Creekside Gondola upgrade construction project. Please expect on-going construction noise Monday through Saturdays from April 19, 2022 – September 5, 2022. (approximate end date)
Q: Will Creekside, Garbanzo and Top of the World zones be open in the Bike Park?
A: Creekside Zone is closed for Summer ‘22 to install a new high-speed Creekside Gondola and Big Red Express Chairlift with more capacity. Anticipate minimal, periodic impacts to the Garbanzo and Peak Zones as well. Trail re-routes will be announced on the social channels, and some trails will close intermittently. The construction will ensure more bike capacity and allow for continued expansion of the Creekside trail network in years to come.
Q: Where to find out which trails are closed on a daily basis?
A: We will share details about daily trail closures in the Garbanzo zone and Peak zone on displays at the base of chairlifts, as well as on our Whistler Mountain Bike Park Facebook and Instagram page. Watch for daily Stories on what’s open, re-routes on trails and general information on how to ride the park safely.
Q: What are you doing to improve the experience in the bike park for this summer?
A: Garbanzo Zone will be open 45 minutes earlier on a daily basis to provide access to higher elevation and more terrain from 10:15 am onward. Top of the World will open daily, as soon as snow melts, and we will increase bike capacity on Whistler Village Gondola all summer long. Please note: Garbanzo Express is scheduled to open from June 11 with Whistler Village Gondola spinning from May 21. See all Mountain Hours of Operation here.
Q: What are the current Operational changes at First Tracks Lodge in response to COVID-19?
A: Please see all our current Covid-19 Policies & Procedures here.
Q. Do I need a Vaccination Passport to stay at Lodging Ovations properties?
A. At present, you do not require a vaccination passport to check into any of our three hotels in Whistler. Lodging Ovations has and will continue to comply with COVID-19 health recommendations from Vancouver Coastal Health, the Province of British Columbia and Provincial Health Authority. Please refer to the link here for more information.
Q: Where do I check in?
A: Guests staying at First Tracks Lodge will check in at our sister property Legends, located next door to First Tracks Lodge. The address is 2036 London Lane. Check-in time is 4 PM. Check-out time is 11 AM.
Q: Is First Tracks Lodge pet-friendly?
A: No, unfortunately, it does not allow pets.
Q. Is parking available on-site?
A: Yes, First Tracks Lodge has a heated underground parking garage. Parking is $17 + tax per vehicle per night. The garage is 7 Feet 8 Inches / 2.3 meters.
Q: Is there somewhere to park my oversized vehicle?
A: Yes, however, it is not secure and we recommend that oversize vehicles are left at home.
Q: Is there bike storage?
A: Yes, there are bike racks located on P3 in the secure underground parking lot.
Q: Is there ski storage?
A: Yes, there are guest lockers located on the lobby level. Guests are provided with the combination code to the corresponding locker by the Front Desk
Q: What are the hours of the pool and fitness room?
A: The pool and hot tubs are open from 10 AM to 10 PM, the fitness room, and steam room are open from 5 AM to 10 PM.
Q: Are there BBQ's at First Tracks Lodge? Can I reserve these in advance?
A: Yes, there is a common BBQ and BBQ utensils for guest use located on the pool deck. The BBQ's are available on a first come first serve basis.
Q: Does First Tracks Lodge have wireless internet? If so, what is the cost?
A: Yes, it does have wireless internet at no additional fee. All of the connection details are listed in the information binder of your mountain home.
Q: Do you have daily housekeeping?
A: Yes, we provide daily removal of trash and changing of towels, if necessary. Sheets are replaced every 3rd day.
Q: Is there a minimum age requirement at First Tracks Lodge?
A: Yes, the lead guest must be at least 25 years of age. Upon check in the lead guest will be asked to provide identification to ensure that they meet the age requirement. Any reservation made under false pretenses will be subject to forfeiture of advance payment, and the party will not be permitted to check-in and/or the party will be required to vacate the property.
Q: Does First Tracks Lodge have a standard minimum length of stay requirement?
A: Typically there is a 2 night minimum on Friday night and a 3 night minimum on Saturday night. Holiday periods and event days can have up to a 7 night minimum length of stay requirement applied.
Q. If I am not travelling can I pay for another guest's reservation? (friend, family, co-worker)
A. No, we do not accept 3rd party bookings. The credit card holder must be present at the time of check in.
Q: How far is it from Whistler Creekside to Whistler Village?
A: Whistler Village is 5KM/3M North of Whistler Creekside, which is between a 10-15 minute bus ride.
Q: Does the Creekside Gondola run year round?
A: No, it is closed in the spring and fall. It opens on Whistler Blackcomb's opening day of the winter season, usually mid-November. Then closes around mid-April, then re-opens for the bike park around mid-June and closes again mid-September for the fall. (exact dates are subject to change, so it’s best to check with reservations for confirmation).
Q: Do you have a restaurant onsite?
A: Yes, Dusty’s Bar & BBQ is located in Legends (access from outside) and operates for lunch and dinner in during the winter, spring and summer and closes in the fall. Breakfast is available during the winter months (from mountain opening until the Creekside Gondola closes) from 7am – 11am.
Q: Does First Tracks Lodge have an electric vehicle charging station?
A: Yes, there is an electric vehicle charging station in the underground parking garage at First Tracks Lodge.
Q: Is smoking permitted?
A: No, smoking is not allowed inside or on balconies of any units. A $200 fine is applicable for smoking on any balcony per the By-Law. Fines for smoking indoors will vary depending on damages involved.