First Tracks Lodge FAQ's
Q: What are the current Operational changes at First Tracks Lodge in response to COVID-19?
A: Please see all our current Covid-19 Policies & Procedures here.
Q: Where do I check in?
A: Guests staying at First Tracks Lodge will check in at our sister property Legends, located next door to First Tracks Lodge. The address is 2036 London Lane. Check-in time is 4 PM. Check-out time is 11 AM.
Q: Is First Tracks Lodge pet-friendly?
A: No, unfortunately, it does not allow pets.
Q. Is parking available on-site?
A: Yes, First Tracks Lodge has a heated underground parking garage. Parking is $17 + tax per vehicle per night. The garage is 7 Feet 8 Inches / 2.3 meters.
Q: Is there somewhere to park my oversized vehicle?
A: Yes, however, it is not secure and we recommend that oversize vehicles are left at home.
Q: Is there bike storage?
A: Yes, there are bike racks located on P3 in the secure underground parking lot.
Q: Is there ski storage?
A: Yes, there are guest lockers located on the lobby level. Guests are provided with the combination code to the corresponding locker by the Front Desk
Q: What are the hours of the pool and fitness room?
A: The pool and hot tubs are open from 10 AM to 10 PM, the fitness room, and steam room are open from 5 AM to 10 PM.
Q: Are there BBQ's at First Tracks Lodge? Can I reserve these in advance?
A: Yes, there is a common BBQ and BBQ utensils for guest use located on the pool deck. The BBQ's are available on a first come first serve basis.
Q: Does First Tracks Lodge have wireless internet? If so, what is the cost?
A: Yes, it does have wireless internet at no additional fee. All of the connection details are listed in the information binder of your mountain home.
Q: Do you have daily housekeeping?
A: Yes, we provide daily removal of trash and changing of towels, if necessary. Sheets are replaced every 3rd day.
Q: Is there a minimum age requirement at First Tracks Lodge?
A: Yes, the lead guest must be at least 25 years of age. Upon check in the lead guest will be asked to provide identification to ensure that they meet the age requirement. Any reservation made under false pretenses will be subject to forfeiture of advance payment, and the party will not be permitted to check-in and/or the party will be required to vacate the property.
Q: Does First Tracks Lodge have a standard minimum length of stay requirement?
A: Typically there is a 2 night minimum on Friday night and a 3 night minimum on Saturday night. Holiday periods and event days can have up to a 7 night minimum length of stay requirement applied.
Q. If I am not travelling can I pay for another guest's reservation? (friend, family, co-worker)
A. No, we do not accept 3rd party bookings. The credit card holder must be present at the time of check in.
Q: What is First Tracks Lodge cancellation policy?
A: A non-refundable deposit of one night's room plus tax is due at the time of booking. Cancellation outside 45 days (Winter*) 14 days (Summer**) prior to arrival will forfeit the deposit amount. Full payment is due 45 days (Winter*) 14 days (Summer**) prior to the arrival date. Once full payment has been taken, no refund will be given if all or any part of a reservation is cancelled.
*Winter: November 20th to April 19th
**Summer: April 20th to November 19th
Q: How far is it from Whistler Creekside to Whistler Village?
A: Whistler Village is 5KM/3M North of Whistler Creekside, which is between a 10-15 minute bus ride.
Q: Does the Creekside Gondola run year round?
A: No, it is closed in the spring and fall. It opens on Whistler Blackcomb's opening day of the winter season, usually mid-November. Then closes around mid-April, then re-opens for the bike park around mid-June and closes again mid-September for the fall. (exact dates are subject to change, so it’s best to check with reservations for confirmation).
Q: Do you have a restaurant onsite?
A: Yes, Dusty’s Bar & BBQ is located in Legends (access from outside) and operates for lunch and dinner in during the winter, spring and summer and closes in the fall. Breakfast is available during the winter months (from mountain opening until the Creekside Gondola closes) from 7am – 11am.
Q: Does First Tracks Lodge have an electric vehicle charging station?
A: Yes, there is an electric vehicle charging station in the underground parking garage at First Tracks Lodge.
Q: Is smoking permitted?
A: No, smoking is not allowed inside or on balconies of any units. A $200 fine is applicable for smoking on any balcony per the By-Law. Fines for smoking indoors will vary depending on damages involved.